Devise two exercises

Devise two exercises, one controlled and one transfer, for the group of eight bank employees in the example class profile on Page 9 to practise using markers of coherence. Use vocabulary relevant to that class.

1.On the other hand, while; whereas
 Insert either the words on the other hand or as a result into the following sentences:

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 We’ve been steadily improving our customer service center. And our shipping department needs to be redesigned.
Moreover, furthermore, in addition
 Insert either the words furthermore or however into the following sentences:

1.I assured him that I would come to his presentation. And I also invited a number of important representatives from the local chamber of commerce.
2.Our energy bills have been increasing steadily. In addition to these costs, our telephone costs have doubled over the past six months.
2.Therefore, as a result, consequently
Insert either the words consequently or however into the following sentences:

1. We’ve lost over 3,000 customers over the past six months. And we have been forced to cut back our advertising budget.
2.The government has drastically reduced its spending. So a number of program shave been cancelled.

TASK 5 – Letter Writing

Design a way of teaching the correct business letter format to students. Submit your plan and explain how you would use it.

Explain how you would teach letter writing and how you would make the lessons interesting.


While most of us are happy to write informal emails to friends that might have grammatical mistakes in them, the same is not true when writing to colleagues and clients with whom we want to make a good impression.Or where we need to be a bit more careful or more diplomatic than usual.
So, how can you ensure that your email writing skills are up to standard? Here are some general tips I’d like to share with you:
1. Subject Line
Always have a subject line that summarises briefly and clearly the contents of the message (example: Re: Summary of Our Meeting with ABC Suppliers).

2. Simplified Sentences
Don’t make your email look overcrowded by trying to use too many technical terms or long words. It is good to use complex and compound-complex sentences, but ensure that they are easy to understand.
The most common mistake that many of  students make is to translate directly from their own language. This can often lead to confusing sentences. A popular rule that you could adapt is to use the KISS Test – Keep It Short and Simple.
3. Think of who your reader is going to be
Is it a colleague, a client or your boss? Should the email be informal or formal? Most business emails these days have a neutral tone. Note the difference between Informal and Formal:
Informal – Thanks for emailing me on 15th February?Formal – Thank you for your email dated 15th February
Informal – Sorry, I can’t make it.?Formal – I am afraid I will not be able to attend
Informal – Can you…??Formal – I was wondering if you could….?
Some emails to colleagues can be informal if you have a long working relationship and know them well. This is the style that is closest to speech, so there are often everyday words and conversational expressions that can be used. For instance, ‘Don’t forget’, ‘Catch you later’, ‘Cheers’.
The reader may also accept or overlook minor grammatical errors in informal emails. However, if the email is going to a client or senior colleague, bad grammar and an over-friendly writing style will most probably not be acceptable.
6. Be positive!
Look at these words: helpful, good question, agreed, together, useful, I will do my best, mutual, opportunity.
Now look at these: busy, crisis, failure, forget it, I can’t, it’s impossible, waste, hard.
The words you use show your attitude to life, so choose your words wisely.
7. Get feedback
Try and get some feedback on the emails that you write. Study the English in any emails you receive. If it is a well-written email, look carefully at some of the language used. Start your own phrase book by collecting a bank of phrases from what you hear or read all around you; they may be useful in the future.

Plan of business letter:
• Dear Sir or Madam (If you don’t know name, surname, occupation)
• Dear Mr White (use only surname)
• Dear Mr John ( if you know a person more closer)
• Dear Nick ( if your business relation is quite friendly)

Remembrance about yourself
• Thank you for your message,
Thank you for your e-mail of…,
With reference to your phone call/ letter of (date)/ advertisement in «NW Magazine»…,
in reply (in answer/ in response) to your request…,
In accordance (in conformity) with your request ,
In compliance with your request…
Further to our conversation/ telephone talk,
We are writing in response to your publication in…
 We were pleased to receive your inquiry…

After greeting and remembrance should be write a phrase to introduce the reason of your letter:
We are writing to inquire about
We apologize for… –
We confirm that… – …
We would like to clarify…
We kindly ask you to… –
I am writing to enquire about/ to apologize for/ in connection with/ get more details about/ explain… –
This is to confirm …
We hereby inform you … 

As always, if you have any questions, please send them directly to me.
If you have any questions feel free to contact me. /Should you have any questions, please feel free to contact me directly –
Should you have any questions, please do not hesitate to ask. –
Thank you and I am looking forward to hearing from you. 
Thanking in advance. –.
Please contact us again if we can help in any way. –

• Yours faithfully, ?(If you start letter from Dear Sir ??? Madam)
• Yours sincerely,?(if you start letter from Dear Mr/Miss/Ms/Mrs)
• Best wishes?Kind regards, ?Warmest regards.
(if you have warm business relationship)

1. I prepare worksheet with real business letter. We will study out of each part like greeting, main object, conclusion and etc. Use plan of business letter from previous task.
Then I split them to 2 team. It will be two companies; they will send business email to each other during discussing united object.


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