For example I have got comment from carers saying that some of the residents are getting difficult to be done alone. I speak to my colleague so that we can h discuss of having groupings and ways how we can make the work easier for both residents and carers. So we have decided to have two groups, one group the residents will be done by two members of staff so that hoisting would be easier and the other group is by one member of staff for residents who don’t need the hoist and is less dependent on care. I had feedback for staff that the work is much easy. This is a good practice as it helps build the team and improve the services that are provided and indentify the areas which need development in the team.