CASE STUDIES OF SUCCESSFUL COMPANIES IN THE SERVICES SECTOR
? The success of individual business house can illustrate lessons learned from saving -wide research on how public policy and private society policy affect the evolution of the services sector.
? Firm case survey also highlight the importance of factor internal to a firm, notably the organization of employment , entrepreneurial management , the motivation of workers, and the company culture.
? These broker differ considerably across firms, but may include the decentralisation of responsibilities and flatbed hierarchies, compensation according to performance or compensation aimed at achieving worker loyalty (e.g. through profit sharing or ancestry alternative ).
? Public policies related to design , ICT or work organisation, are important for company success in many cases, but almost always in a linguistic context of open air and contestable market place .
? The aim of this shell studies is to provide details of successful performance in the table service sphere at the company level.
? It tries to articulate “real number world” deterrent example of how insurance opening move and framework conditions are related to company-level outcomes in the armed service sector
? This newsnewspaper publisher seek to identify gaps in the knowledge regarding how economy-wide policy and other variable star interact with those company-level decision and outcomes.
? However, this paper does not attempt to illustrate all possible types of company causa experience .
? Not only is there usually no more than one example per each John Major service sub-sector under consideration, but all of the instance examples are large companies.
? While it may be desirable to full complement this paper with a separate discipline of lesson from the experience of small or medium-sized enterprises, this would certainly require a different methodology and a large sample distribution of companies under each sub-sector.
? The winner of individual business firm s can illustrate lessons learned from economy wide inquiry on how world insurance and private company policy affect the development of the military service sector.
? This review of some case studies of large International services firms shows that three factors are common to their success.
? Many successful services companies examined their existence and success to the opening night up of marks.
? The opening of grocery enabled new starter to take another step towards success,namely introduction .
? A motivating work governing body ,this highlight the importance of factors internal to a firm notably the organisation of work.
? The success of individual services sector firms can illustrate lessons learned from economy wide research on how public policy and private policy affect the development of the service economy.
? A key characteristic of the company studies reported in this paper is that they are entirely based on public information published either in written form or on the Internet.
? Essentially there has been no contact with the companies in preparing this report.
Relevance of their experience for public policy:-
? The handiness of identifiable external and internal drivers of success – especially the former which enable inference on the impact of world insurance policy .
? Nearly all company selected have been strongly affected by a populace policy break in a major way at some point.
? There are however some exceptions.
? The case of JetBlue has been added as it illustrates how a new growth industry (low-price melodic phrase hose ) continues to evolve after the impacts of initial policy interposition that have paved the way for it have worked their way through the sphere .
? Being one of the global grocery store leaders or contenders by size.
? Significant International mien (except in the case of air Department of Transportation , where global markets are not there yet).
Rapid growth in revenues:-
? In the sampling of tax income growth pace above decade % per yr over periods ranging from a few years to a ten or two.
? Two-tierce have growth 4 senses of rate above 20 % per year.
? The retail sphere is an exclusion characterised by lower growth in full general The only exception to this was a communication with SAP to ascertain whether the company had benefited from any venture capital backing at its inception .
? The reply was negative.Profitability would also have been useful as a standard .
? However, economic lucrativeness is not easy to ascertain from a reading of balance sheets only and requires more in-depth analysis.
? This has not been attempted, although most of the companies under review, if not all, have above sector-average profitability. Some are famous for their continuous profitability (e.g. Southwest Airlines). None is known as a heavy personnel casualty maker.
Factors strongly shaped by policy
? Openness to foreign direct investment (FDI) and foreign competition. Regulatory quality and reform, including, e.g.: Reduction barriers to entry.
? Regulation establishing social, environmental or security system standards.
? Significant investment in research and maturation (R&D) and/or reliance on intellectual property right (IPR) enforcement .
? Access to risk capital (venture capital or private capital). Participation in industry clusters/electronic network .
Factors mostly shaped by company management, and frequently mentioned in the case studies
? Corporate culture;
? work brass ;
? entrepreneurial management.
? Emphasis on innovation.
? Successful application of information and communication technology (ICT).
? Acquisition-driven expansion.
? If there is to be a pattern for success in the Bodoni font services section of the economy , a small act of gene seem to be located at the core of it: Open marketplace s and regulatory caliber . Innovation and a successful lotion of ICTs.
? Entrepreneurship and company constitution geared towards high school worker motive .
? All three emerge as the most frequently encountered factor among the population of business firm studied.The three are also correlated. Bodoni day introduction to some extent relies on enabling ICTs.
? Also, it is probably pointless to try to innovate in a market where regulatory barriers to entry are significant. There are also significant interactions between different factors.
? The implication here is that the impact of innovation on merchandise ivity has two constituent .
? One component arises from the inherent content of the innovative appendage or product itself in terms of its technical efficiency with respect to the process or product it is meant to replace.
? But there is another, perhaps equally important component, namely, doing something new or in a new manner, which enables the entrepreneur to reorganise production in a way that proceeds account of lessons learned from the prevailing fashion of doing business.