LO1 Understand partnership working
AC 1.1 Identify the features of effective partnership working.
A partnership is an agreement between 2 or more groups, organisations or other individuals who work together to achieve common aims. Features of effective partnership working are trust, respect, effective listening and communication. Also to achieve a coordinated service partners need to co-operate with each other so the best service can be achieved. Good communication is very important between the different partners as they have to ensure that they are delivering high standard care to the person involved. All working relationships should involve mutual respect and should value other people’s skills and knowledge with a focus on working together in the best interests of the individual receiving care and support.
AC 1.2 Explain the importance of partnership working with: colleagues, other professionals and others.
Partnership working with colleagues is extremely important as this ensures that the service that is being offered is delivered as a team and that all members contribute. This enables us to deliver a high standard of care to the service users. All members know their roles and responsibilities and this helps with the structure of the care that is given. Colleagues can work as a team to share information regarding the service user and support each other when it comes to decision making and planning, this will provide a better outcome for individual. As a band three senior clinical support worker I use a variety of communication systems to support and promote partnership working within my workplace on a daily basis, these can be email, communication book and diary. All of these promote partnership working in the workplace by ensuring all staff is aware of any important information such as referrals or extra patients that are attending.
OTHER PROFESSIONALS –
Again being able to work in partnership to offer high quality care is so important. A member of staff from vison support is available for all visually impaired service users. These people may suffer from Age Related Macular Degeneration. They are able to offer support to people who have recently lost their sight and require new skills for independent living or who may be experiencing life changes that necessitate additional support and training. Service users can access the support from our clinic and also as staff we can refer service users to them. Partnership working with vision support provides an opportunity to view and understand issues from different perspectives.
Advocates – Independent mental capacity advocates (IMCAs)
Independent mental capacity advocates (IMCAs) were introduced in England and Wales under the Mental Capacity Act in 2007. The service is a legal safeguard providing trained advocates for adults who lack capacity to make important decisions. This could be a service user with dementia or severe learning disabilities and do not have family or friends to speak up for them. Communication is paramount when working in partnership with and IMCA, it is essential that they are given the correct information needed to assist the service user. It is also important to instruct IMCAs as soon as it is identified that a person is eligible for the service. This will minimise the risk of delays to decision-making and can also mean that treatment can go ahead.
Individual – service user
You have moral and legal obligations to service users and a duty of care to all. You should demonstrate respect for individual dignity, belief, culture and autonomy through a commitment to the principles of consent and confidentiality
It’s important when working in partnership with patients that you share with them the information they will need to make decisions about their care. You must treat information about patients as confidential, this includes after a patient has died. Support patients in caring for themselves and to empower them to improve and maintain their health. This may, for example, include advising patients on the effects of their life choices and lifestyle on their health and well-being, for ophthalmology it could be a diabetic patient who smokes and the effect it has on their eye health. Also supporting patients to make lifestyle changes where appropriate and giving them the information and guidance that they need.
Families and Carers
In order to achieve the best possible outcomes for the person in your care, building good relationships with family carers is vital. Family carers are powerful advocates for their family member and understand their needs better than anyone. We need to make sure that family members understand the structure of the service and can communicate openly with staff and express their views and feelings about the service.
AC 1.3 Analyse how partnership working delivers better outcomes.
Working in partnership affects our outcomes for the better. We are able to improve the quality of care and support that we are able to offer our service user. For example ophthalmology worked in partnership with another trust to provide a service in a different area; this ensured that service users were receiving the treatment that they needed. It enables us to offer more services where they were needed.
AC 1.4 Explain how to overcome barriers to partnership working
There can be many barriers that effect partnership working such as no clear boundary between partners’ responsibilities, reluctance to share information and data with others who need to have access to this, lack of training among partners and lack of time available to commit to the partnership. All of these issues need to be overcome so that partnership working can be effective and the best quality care is give. It is imperative that each person in the partnerships knows their roles and responsibilities; this ensures that everyone is working towards the same goal or aim. Information needs to be shared within the partnership so that the service user can be assisted as much as possible, it’s crucial to ensure that the information and data is passed to the appropriate partners. If information is delayed or not shared then this could have major consequences. Training is essential so that quality care can be delivered by all involved.
LO2 Be able to establish and maintain working relationships with colleagues.
AC 2.1 Explain own role and responsibilities in working with colleagues.
In my workplace I work with many different colleagues, these range from consultants to admin clerks. It is very important that I am able to communicate efficiently with them and also resect them all as individuals. When working with the oculoplastic consultant I am responsible for ensuring that all the patients’ notes are there for the clinic and I am also there to assist with the clinic. This could be calling the patients in to see the consultant or ensuring that if results from biopsies etc. are needed that they are present before the patients’ consultation. This ensures a smooth flow for patients and staff. Everyone needs to know what is expected of them and it needs to be possible to assess how well I am doing in working towards achieving my aims and objectives that have been set out in my personal development review.
AC 2.2 Develop and agree common objectives when working with colleagues.
When working with this certain consultant I look through the patients notes in the morning to ensure that they are booked on the right clinic. I make sure that there is a current referral letter for all the new patients and make a note as to what they are coming in for. This means that the clinic should flow correctly and our service users are seen on time. I also make sure that all the equipment that is needed for the afternoon clinic is available to prevent any disruption.
I am also aware of how many patients are on the list for afternoon clinic and inform patients if the consultant is running late from theatre.
AC2.3 Evaluate own working relationship with colleagues.
I am a very conscientious and trustworthy. I show respect to the people that I work with and I value their input and ideas, in return they value mine. I am very mindful and take responsibility for my words and actions, I do not let my own negative emotions impact on my colleagues around me. I believe that I have good people skills which helps me work in partnership with my colleagues.
AC2.4 Deal constructively with any conflict that may arise with colleagues.
Occasionally you may have to work with someone you don’t like or someone that you simply can’t relate to. For the sake of your work, it’s essential you maintain a professional relationship with them. Sometimes when this happens try to make an effort to get to know the person maybe ask them about their background, interests and past successes. Instead of putting energy into your differences, focus on finding things that you have in common.
One member of staff who is no longer with us used to take blood pressure as soon as the patient sat in the vision bay, this was not common practice and one patient whose blood pressure was extremely high on this occasion would have not received an injection. I had to challenge the member of staff about this and explained that the reason we do blood pressure after a vision test is so the patient has time to relax and we get a more accurate reading. He challenged me a couple of times and said that his way was better as the patient could take their coat off before they sat down. I reiterated that it was not common practice and he should revert back to the way he was taught in the beginning.
LO3 Be able to establish and maintain working relationships with other professionals.
AC 3.1 Explain own role and responsibilities in working with other professionals
For me to work effectively with other professionals such as the vision support agency and also the advocates, I need to interact with them in a confident professional manner and have effective communication skills eg. Listening and making sure that I am listened to. This may include the sharing of information about a service user, which must be complete and accurate. If the information is accurate then it will assist them in their role. It is imperative that I work within the boundaries of my knowledge and responsibility and keep accurate records which are stored correctly in line with the data protection act and SWFT policies and procedures.
AC 3.2 Develop and agree common objectives when working with other professionals
It is important to develop procedures for an effective working relationship with other professionals because as well as making my workplace more enjoyable to work in, the service users will benefit from a better service with better outcomes, when everyone works as a team.
AC3.3 Evaluate own working relationship with other professionals
AC3.4 Deal constructively with any conflict that may arise with other professionals