The mean score of service quality indicates that customers almost agreed that the bank has delivered best quality services to satisfy their various needs

The mean score of service quality indicates that customers almost agreed that the bank has delivered best quality services to satisfy their various needs. The standard deviation of service quality is also quite low which means variability of the responses on service quality is less and overall reliability of the score is better.

The mean score of service quality indicates that customers almost agreed that the bank has delivered best quality services to satisfy their various needs. The standard deviation of service quality is also quite low which means variability of the responses on service quality is less and overall reliability of the score is better.

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!


order now

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!


order now

5. Chapter Summary
This chapter presents findings with regards to Bank Muscat respondents’ views on how tangibles, assurance, reliability responsiveness and empathy affect customer satisfaction.
The next chapter will present the major findings of the study, discussion as well as conclusions and recommendations.

CHAPTER 5: FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

5.1. Major findings of the study
This chapter consists of four sections, namely summary, discussion, conclusions, and recommendations. The first section provides a summary of the important elements of the study which includes the study objectives, methodology and the findings. The next section offers a discussion of the major findings of the study with regard to the specific objectives. The third section offers a discussion as well as the conclusions based on the specific objectives while making use of the findings and results which were obtained in chapter four. The last section provides the recommendations for improvement for further studies.

x

Hi!
I'm Dora

Would you like to get a custom essay? How about receiving a customized one?

Check it out
x

Hi!
I'm Barry!

Would you like to get a custom essay? How about receiving a customized one?

Check it out